Help when you need it
Support, with context.
The DoubleYes support area is designed to keep member conversations, replies and decisions together without exposing private account information.
Member ticket access is not connected yetAccount sign-in and authenticated ticket history are unavailable on the public service. A preliminary email address is published below, but monitored receipt and reply coverage have not yet completed operational acceptance testing.
Preliminary contact
You may write to info@doubleyes.eu for a general enquiry, account-access problem, privacy request, safety concern or appeal. Do not send passwords, payment details, identity documents or unnecessary sensitive profile information, and do not rely on an immediate response.
Authenticated tickets
Verified members are intended to be able to create a ticket, follow its status and continue a conversation from their private workspace. Attachments are not part of the initial ticket implementation.
Privacy and safety access
The preliminary email route remains visible when someone cannot sign in. Formal support operations and service levels are still pending. Immediate danger should be reported to the relevant local emergency service.